DoorDash Design
At DoorDash, our customers in the three-sided marketplace—Consumers, Merchants, and Dashers—are central to our product design strategy. We believe that delivering an exceptional customer experience is key to the long-term success of our business. Design is integral to forging strategic partnerships in cross-functional product development and creating thoughtfully crafted user experiences. Our multidisciplinary team encompasses product design, design systems, content design, and UX research, all working together to achieve this goal.
Multidisciplinary Functions in Design
The problems we solve are very ambiguous and complex
The challenges we address are rarely confined to a single audience. Consider the intricacies of perfecting a seemingly simple delivery experience: the merchant must prepare the food on time, the dasher must pick it up and deliver it to the correct address promptly, and the customer must be available to receive it. If any part of this coordination falters, it can lead to a subpar delivery experience.
We encourage and celebrate strong ownership
We are entrepreneurs at heart. While the company sets clear goals, how you execute them is up to you. Often, you’ll be tackling challenges that DoorDash is pioneering within the industry. You'll have the opportunity to clarify complex problems and drive the entire problem-solving process. Those with a strong bias for action and a curious mindset thrive at DoorDash.
We move lightning-fast
If you've worked in a fast-paced environment, imagine moving at 5x that speed. We believe in building quickly and learning just as fast. However, speed doesn’t come at the expense of quality. At DoorDash, we embrace an “and” culture, not “either/or.” We aim to balance speed with excellence through rigorous reviews and healthy debates. Additionally, most large initiatives begin with vision exercises to ensure there’s a long-term blueprint in place.
Snapshot of our day-to-day
In this video, new hires dive into a day of orientation, getting to know DoorDash's culture and values. We also visited DashMart to see how our operations work behind the scenes, gaining insights into our customer-first approach. The experience was eye-opening, with everyone being both knowledgeable and incredibly friendly. At DoorDash, we're more than just a team; we're a community.
–Paulina Galindo, Sr Product Designer