Privacy
Our mission is to grow and empower local economies by building trust, and offering you transparency, insight, and meaningful control over your personal information.
Visit our General Privacy Policy to learn about our general practices regarding the collection, protection, use, and disclosure of personal information.
DoorDash takes your privacy seriously
We are committed to protecting your privacy
Building trust through transparency and accountability
We want you to know what information we collect about you, how we use it, when we share it, and what we do to protect it. We are transparent about our data collection and usage, and strive to build and retain our users’ trust. We provide you with meaningful notices and choices about your privacy and provide you with privacy controls that are easy to use.
Promoting privacy by design
We proactively embed privacy while designing our products, with guidance from experts in the area of data protection, privacy law, security and engineering. We have processes to incorporate new data collected or processed into our automated Data Subject Rights flows. We are dedicated to understanding and implementing robust controls over how we collect, process and use personal information.
Safeguarding and protecting your privacy
We safeguard your privacy by limiting the information others, including Dashers and Merchants, can see about you. We build security systems and tools, use security controls like two-factor authentication, and establish and enforce policies and procedures to protect personal information about you that we collect and process. You can request a copy of, choose to delete or update your DoorDash data any time.
Owning Your Data Privacy
We provide you the ability to update and correct personal information we hold about you. To correct and update your account information, please follow the instructions below:
Mobile app users:
Open your DoorDash app and login
Tap the account icon at the top right of the screen
Tap “Manage Account”
Tap on the field you would like to update and edit accordingly
Click the “Save” button in the top right corner.
2 step verification may be required.
Desktop users:
Log in to your account on the DoorDash website
Open the menu in the upper left corner
Select “Account”
Edit the fields you would like to update
Select “Save”
Verify your information through 2 step verification. On-screen instructions will guide you through the process.
Mobile app users:
Open the DoorDash consumer app from your iPhone
Go to your account
Scroll down to ‘Account Settings’, and click ‘Manage Account’
Under ‘Manage Account’, click the gray ‘Manage Account’ button
You will have to complete a 2 step verification process here. This verification process protects your privacy and ensures we only honor requests from individuals in relation to their own personal information.
Once verified, it should take you to the ‘Manage Account’ page. Here, under ‘Account Data’, click ‘Request Archive’.
You will see a confirmation screen and will receive an email once your archive is ready to download.
Desktop users:
Under the right to opt-out of sale or sharing of personal information, you have the right to opt-out of having your personal information sold, shared, or used for purposes of cross-context behavioral advertising or targeted advertising. Individuals also have the right to opt-in if they change their mind. You may still receive certain ads, but they will be less relevant to you by disabling personalization. To opt-out of the sale or sharing of personal information and targeted advertising, please use the “Do Not Sell or Share My Personal Information” link on doordash.com or go to www.doordash.com/consumer/personalize.
Mobile app users:
Open the DoorDash consumer app from your iPhone
Tap the account icon at the top right of the screen
Under ‘Account Settings’, click ‘Privacy’
Under ‘Marketing Choices’, click the gray ‘Learn More’ button
In the Personalized Ads and Analytics screen, toggle the ‘Ad Personalization’ button to off
Click the ‘X’ close button on the top left of the screen
Desktop users:
Make sure you are logged in to your DoorDash account. Scroll to the bottom of the DoorDash home site, select the link Do Not Sell My Personal Information and follow the instructions on the page. If you change your mind, you can opt-in using the same path.
Mobile app users:
Select Account and scroll down to Account Settings
Select Notifications
Select the notifications you would like to turn off and slide the toggle to turn off, for e.g., select and turn off Store Offers, DoorDash Offers and Recommendations.
Desktop users:
Promotional emails include an opt-out option at the bottom of the email, select Unsubscribe.
Select to turn off your preferred choices (i.e., DoorDash Offers, Store Offers, Recommendations, etc):
Mobile app users:
Open the DoorDash consumer app from your iPhone
Tap the account icon at the top right of the screen
Under ‘Account Settings’, click ‘Privacy’
Under ‘Location Access’, click the arrow ‘>’ next to the current choice
You will be taken to the app settings screen for DoorDash. Here, click the ‘Location’ button.
Select the option to allow location access as desired. You will also have the choice to turn off precise location sharing
The right of deletion provides an individual with the opportunity to request the deletion of their personal information. Although the right of deletion may differ from jurisdiction to jurisdiction, DoorDash offers this right to all Consumers and Dashers, in compliance with applicable law and legal obligations. To exercise this right, please follow the instructions below:
Mobile app users:
Open the DoorDash consumer app from your iPhone
Go to your account
Scroll down to ‘Account Settings’, and click ‘Manage Account’
Under ‘Manage Account’, click the gray ‘Manage Account’ button
You may have to complete a 2 step verification process here. This verification process protects your privacy and ensures we only honor requests from individuals in relation to their own personal information.
Once verified, it should take you to the ‘Manage Account’ page. Here, under ‘Account Data’, click ‘Delete Account’.
A 2 step verification will be required here to confirm deletion of your account.
Desktop users:
For DoorDash, you can exercise this right by clicking here.
For Caviar, you can exercise this right by clicking here.
For Merchants/Service Providers/Non-Dasher Independent Contractors:
If you are a Merchant, Service Provider Personnel, and/or Non-Dasher Independent Contractor, please contact us at privacy@doordash.com and (i) provide your first and last name, business email address, and address of residency; (ii) explain the nature of your connection to us (e.g., Merchant Personnel, Service Provider Personnel, Non-Dasher Independent Contractor); (iii) identify the right(s) being requested; and (iv) in the subject line include “B2B DSR Request”.
Data Privacy for Dashers
We are committed to protecting Dashers’ privacy and provide Dashers with valuable controls to manage their personal information. Dashers can Opt-Out of DoorDash Promotional and Marketing Notifications, access their data, and update their account information using the Dasher mobile application. Our Dasher Privacy Policy outlines in detail our practices regarding the collection, protection, use, and disclosure of Dashers’ personal information, and provides details of how Dashers can exercise their privacy rights.
Data Privacy for Merchants
We value Merchants’ privacy and provide certain rights applicable to Merchants. We provide support to Merchant managing and accessing your Merchant Portal, visit: DoorDash Merchant Support. If you need support updating the account settings in the Merchant Portal, please visit: How do I update my account settings in the Merchant Portal. Visit our General Privacy Policy which explains in detail what rights are applicable to Merchants. Our Merchants' Terms of Service, also provide important provisions related to data privacy.
Frequently Asked Questions
DoorDash’s use of your personal information will vary based upon your relationship with DoorDash (e.g., whether you are a consumer, dasher, merchant, job applicant, etc.), and your choices and preferences in data usage. In general terms, we use your personal information to operate and administer our business and provide you with the products and services you order through our platform; to enhance our services to you, and maintain our platform; to protect your security, information, and interests from any type fraudulent activity; to protect our platform from fraud or violation of our terms of service; to comply with applicable law; to communicate with you; to provide you a personalized experience in the app; and to provide meaningful recommendations by way of marketing and advertising. For more information, please review the applicable privacy policy:
This will vary based upon your relationship with DoorDash (e.g., whether you are a consumer, dasher, merchant, job applicant, etc.). Some of the categories of personal information we collect about you include information you provide us directly, information received from you as part of your communication with us or Dashers, information collected autonomically (i.e., technical information, usage information and platform preferences), location information and more. For more information, please review the applicable privacy policy:
We do not use or disclose your sensitive data or sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer, for security and legal reasons, with your consent, and/or for other purposes permitted by applicable law.
Dashers can only see information related to the order they are delivering, they do not have access to consumers’ personal information, except for what is necessary for them to fulfill the delivery (i.e., the address for the delivery, first name and last initial to confirm identity while dropping off, and any delivery instructions).
Yes, but we only share your personal information with third parties for storage and processing, fraud prevention and to meet our legal obligations.
DoorDash may engage in marketing activities through channels or mechanisms managed by DoorDash (e.g., sending marketing communications through email, push notification, etc.) and by delivering tailored advertising on DoorDash’s platforms. DoorDash may also engage third-parties to deliver both tailored and non-tailored advertising on such third-party platforms. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways.
Learn more about your choices for mobile devices by visiting https://youradchoices.com/appchoices.
When you deactivate your account, the account and information associated with it will be available if you return at a future time. Deactivating your account does not delete it.
Deleting your account is a permanent option, because you are permanently closing it and all information associated with your account will be deleted or de-identified.
We store and process ID images related to alcohol delivery similarly to any other age-restricted product such as tobacco. We may retain your ID information for up to 3 years, or as otherwise required by applicable laws. We collect and retain this information for purposes of fraud prevention and to demonstrate our legal and regulatory compliance. We may share this information with third parties located in the United States, for storage and processing. We will not sell this information or use it for other commercial purposes. For more information, visit the DoorDash General Privacy Policy.
An unregistered user may get connected to DoorDash in many ways (i.e., by becoming the emergency contact for a Dasher, opting in to receive DoorDash’s marketing, receiving a DoorDash gift card, etc.) An unregistered user is an individual who is associated with DoorDash in various ways (including opting-in to receive marketing about DoorDash’s promotional offers, receiving a DoorDash gift card, etc.). If you are an unregistered user of our services, please contact us at privacy@doordash.com and (i) provide your first and last name, email address and address of residency; (ii) identify the right(s) being exercised; and (iii) in the subject line include “Non-User DSR Request”.
Yes, if required by law, DoorDash may have to disclose or preserve your personal information in order to comply with any applicable law, legal process, or other regulatory and governmental request.
Visit our Applicant Privacy Notice to learn about our practices regarding the collection, protection, use, and disclosure of DoorDash Job Applicant and Former Employee personal information.