Recently, the Canadian Competition Bureau filed an application against DoorDash, claiming our disclosures of certain fees in Canada are insufficient. The Canadian Competition Bureau got this wrong.
Let us be clear – DoorDash does not hide fees from consumers or mislead consumers in any way. Fees, which help us operate the platform and pay Dashers, are always disclosed to consumers throughout the ordering process – including a final review before they submit final payment for an order.
We’re always looking for ways to improve the customer experience and have demonstrated this commitment multiple times in the past, including proactively adjusting our checkout experience as regulations have changed. That said, we believe that this application is an overly punitive attempt to make an example of an industry leader in local commerce.
We will defend ourselves vigorously against these claims and look forward to resolving this matter.
