We deeply value the importance of promoting safe and responsible use of our platform, including by Dashers, merchants and customers alike. We also understand that as our impact continues to grow, we can help them thrive while bolstering safety in our busiest neighborhoods.
However, there have recently been a number of misleading claims about how our platform operates and the steps we take every day to help enhance safety — particularly in areas like New York City where a large number of Dashers use e-bikes and similar devices to complete deliveries. We’re setting the record straight on what steps we’re taking to help ensure the safety of everyone who shares our streets.
Myth vs. Facts
Myth: Platforms Incentivize Delivery Workers To Make Deliveries As Fast As Possible
Fact: We provide delivery estimates with a focus on safety, and Dashers have resources and support if things are taking longer than expected.
Once a Dasher picks up an order, DoorDash provides an estimated time to complete the delivery that considers a number of real-world conditions, including proximity, weather, and traffic.
There is always additional time factored into an estimate to account for unexpected events and to encourage safety over speed.
No Dasher is deactivated for a single lateness-based violation.
Myth: Platforms Do Not Care If Delivery Workers Break The Law
Fact: Dashers are required to follow all applicable laws and regulations, and Dashers who engage in unsafe driving are subject to deactivation.
DoorDash does not tolerate unsafe driving.
If we receive reports from law enforcement that Dashers have broken the rules, we remind Dashers of their responsibility to follow the law and to drive safely at all times.
Repeat offenders are deactivated from our platform.
Myth: Platforms Do Not Have Any Insurance In Place If Something Goes Wrong
Fact: DoorDash provides comprehensive insurance coverage that protects Dashers and the general public.
DoorDash has occupational accident insurance for all U.S. Dashers, which includes aggregate coverage of up to $1 million.
Dashers don’t have to opt-in or pay any premiums for this occupational accident insurance.
Dashers also must maintain the insurance coverage required by law for their designated vehicle type.
Myth: Platforms Have No Accountability Measures To Keep Bad Actors Off The Streets
Fact: DoorDash has significantly expanded our already robust identity verification process for all Dashers.
We require Dashers to regularly re-verify their identity to confirm that they are who they say they are.
Recurring, real-time identity checks during a dash are another way we’ve strengthened the verification process,
If a Dasher can’t or won’t re-verify their identity, they will not be allowed to continue dashing on the platform.
Myth: Platforms Do Not Pay For Equipment For Delivery Workers
Fact: NYC’s minimum pay rate for delivery workers already includes compensation specifically designated for equipment.
DoorDash paid more than $27 million in 2024 alone toward providing safe e-bikes and equipment as part of the minimum pay rules.
As part of the minimum pay rate for Dashers in NYC, DoorDash pays $2.26/hour specifically to account for Dasher expenses for equipment, including safe and reliable micromobility devices, e-bike batteries and other safety equipment.
At DoorDash, we are always looking for opportunities to strengthen our platform, especially when it comes to supporting Dashers and public safety. This starts with understanding how our platform operates, and separating myths from facts. We look forward to continuing to work with policymakers and other stakeholders on how we can best address evolving needs of our communities and helping Dashers and local businesses continue to thrive.
