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The latest news and announcements from DoorDash.

Read about why student Dashers value the flexibility of dashing between classes and studying

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United States

Student Dashers Value Flexibility of Dashing Between Classes and Studying

Today, we’re further strengthening our screening process with identity re-verification for Dashers in the United States.

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An Update on Our Work to Build Trust on Our Platform

New Announcements Underscore Industry-Leading Commitment to Identify Solutions That Help Address E-Mobility Safety for Dashers In NYC and Throughout the US 

E-Bike Access and Safety Partnerships

Stepping Up Our Commitment to E-Mobility Safety Nationwide

Dashers use the platform to earn on their own time. We look at our data to see just what flexibility looks like across the Dasher spectrum.

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United States, Canada & Australia

Behind the Dash: Insights into the Flexibility and Freedom of Dashing

The latest improvement to the Dasher experience, Dashers can now use Apple CarPlay to sync their iPhone's interface with their car's built-in entertainment and information systems. 

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DoorDash Launches Apple CarPlay Integration for Dasher App

Announcing new earning modes, ways to maximize earning potential, and increased peace of mind for Dashers. 

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Delivering More Flexibility and Choice for Dashers

DoorDash unveils new features for consumers, merchants, and Dashers at inaugural Dash Forward 2023 product showcase.


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Introducing DoorDash’s Biggest App Updates in a Decade

Today, the Department of Consumer and Worker Protection announced a deeply misguided minimum earnings standard for delivery workers in New York City. This is the result of political posturing and an ill-considered policy passed by the City Council that has been exacerbated by a broken process run by DCWP. 

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The Impact Of Today’s Disappointing Earnings Standard Decision In NYC

Steve is a father and a retired building engineer. He’s also a Dasher.

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Meet a Dasher: Steve

Julie is a former general manager and mom to a daughter. She’s also a Dasher.

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Meet a Dasher: Julie

Tabatha is a part-time gas station worker and mom of one. She’s also a Dasher. 

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Meet a Dasher: Tabatha

Nakeya is a social worker and mother of a teenager. She's also a Dasher. 

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Meet a Dasher: Nakeya

Cindy is the founder of a non-profit literacy organization called Kupanda Sisters. She’s also a Dasher.

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Meet a Dasher: Cindy

Gen Z Dashers – those ages 18 to 25 years old – recognize the value of earning on their own schedule, when and where they want.  As Gen Z continues to join the workforce, they are known to be determined in their pursuit of a job that works for them, often switching employers until they have found the right fit. 

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Global

Gen Z Dashers Value the Flexibility and Reliability of Dashing on Their Own Schedule 

To raise awareness of the diverse array of Dasher experiences, we’re releasing new data showing how people experiencing disabilities are finding work opportunities on DoorDash that meet their unique needs, as well as highlighting a few reasons why some Dashers with disabilities choose to earn on our platform. 

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How Dashing Provides New Work Opportunities for People Experiencing Disabilities

Today, a California appeals court sided with the tens of thousands of Dashers and millions of California voters who made their voices heard when Prop 22 passed overwhelmingly in 2020. This ruling means that the core of Prop 22 remains the law of the land in California, and Dashers can continue to set their own hours, earn flexibly, and rely on the benefits and protections the law affords them. The court’s decision is a huge victory for Dashers who use our platform to earn when, where, and how it works for them and in a way that fits their lifestyle. Last year, 87% of drivers on rideshare and delivery platforms surveyed in California supported Prop 22 and believed the courts should protect the law.

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Today’s Prop 22 Decision: A Win for California Voters, Dashers, Merchants, and Consumers

We recently launched several new safety features including SafeDash™ Check-In to give Dashers greater peace of mind while dashing, Real-Time Safety Alerts to help keep Dashers out of harm’s way, and making it easier than ever for Dashers to report a safety incident. These initiatives build on the measures we have already put in place, including free occupational accident insurance for Dashers and our in-app safety toolkit, SafeDash™.

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Helping Dashers stay safe and focused on the road

As part of our ongoing work to support Dashers, we’re proud to announce a new integration with GasBuddy that allows Dashers to find the most affordable gas in their area, directly in the Dasher app. This partnership builds on our work to help Dashers maximize their earnings. In 2022, DoorDash announced several initiatives to defray Dashers’ fuel costs through our GasRewards program, which was later extended, and financial empowerment partnerships in the U.S. with the National Urban League, UnidosUS, the U.S. Department of Veterans Affairs, the International Rescue Committee, Clerkie, and Everlance designed to help Dashers and others earn, save, and invest. 

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DoorDash Powers Dasher Fuel Savings With New GasBuddy In-App Integration

Dashing has always provided a reliable source of supplemental earnings for people no matter their financial goals or stage in life. Recently, more people are turning to secondary sources of income to make ends meet and improve their quality of life, especially as pay in some sectors has not kept up with inflation and uncertain economic conditions continue. 

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Dashers with Full-Time Jobs Value Supplemental Income and Flexible Hours

We care deeply about the safety and wellbeing of all Dashers. Every day, Dashers complete millions of deliveries that connect and empower local communities. The overwhelming majority of deliveries – more than 99.99% – are completed without any safety-related incident at all.

How We’re Making Dashing Even Safer

DoorDash and Marvel have teamed up to celebrate everyday heroes – Dashers!

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Dashers Assemble: DoorDash Partners with Marvel Entertainment to Launch “The Dashers”

Last year, we brought together our first New York Dasher Advisory Group, dedicated to amplifying the voices of Dashers in the Empire State and empowering them to advise on key issues, act as a sounding board for ideas, and shape DoorDash’s future by testing new product features. As part of these meetings, we received feedback from Dashers on the importance of flexibility and choice in their lives, took recommendations on how to improve safety on the platform, and discussed community engagement efforts they would be interested in. We’ve always felt it’s important to hear from members of our own community and we’re grateful for the perspectives we’ve heard.

Strengthening Our Support For Dashers In New York

League of American Bicyclists and DoorDash joined forces last year to advocate for safer streets and provide Dashers and other road users the information they need to keep themselves and others safe

DoorDash and League of American Bicyclists Release New Safety Videos to Keep Bike-Based Dashers Safe on the Road

We know over the past few months people have been feeling the sting at the gas pump. That’s why last month, we announced a Gas Rewards program aimed to offset rapidly rising gas prices. Our goal is to ensure that we provide earning opportunities that remain accessible and viable for all and to keep the most money in Dashers’ pockets.

Extending Our Support for Dashers to Help Offset Heightened Gas Expenses

DoorDash is launching a new campaign inspired by the stories of thousands of athletes who use dashing on the DoorDash platform to achieve their goals on and off the field. Over the past two years alone, stories have emerged highlighting several professional athletes who have dashed while working towards their goals, including Zach Wilson, Sammis Reyes, Sam Cosmi, Innis Gaines, David Skinns, T.J. Sikkema, Peter Bayer, Alec Yoder, and more, and this year alone, dozens of prospects from the 2022 professional football draft class have dashed on the DoorDash platform. 

Unveiling Dash To It, DoorDash’s New Multi-Platform Campaign Aimed at Championing Dashers

Six months ago, we announced that DoorDash would be facilitating the delivery of beer, wine, and spirits via the DoorDash Marketplace. Today, customers across 22 states, the District of Columbia, Puerto Rico, and markets around the world can responsibly order alcohol through our platform. We recognize customers are seeking safe ways to order alcohol and appreciate that policymakers in a number of states have shifted regulations to enable alcohol takeout and delivery. By facilitating the delivery of beer, wine, and spirits, DoorDash can help merchants grow their business, enable customers to purchase alcohol safely from home, and provide Dashers with additional earning opportunities. We’re eager to show the impact this new service can have on our community.  

Alcohol Delivery Boosts Dasher Earnings and Provides New Revenue for Merchants

Over the last few weeks, prices at the pump have increased all across the world, and for Dashers who deliver by car, this economic reality presents unique and unprecedented challenges. We know that DoorDash needs to take steps to continue to make every dash worth doing, so we’ve taken time to listen to and consider feedback from the Dasher Community Council on how we can best support Dashers through this crisis and help alleviate rising costs.

Announcing Gas Rewards Program for Dashers to Offset Rising Costs at the Pump

Just one year after its enactment, California’s Proposition 22 has successfully provided economic security and continuity for the hundreds of thousands of Californians who look to DoorDash to earn income flexibly.

One Year Later, Dashers Earn More Than Ever While Working Flexibly Under California’s Prop 22

Today, we’re proud to announce another development to continue improving the Dasher experience by connecting them with help when they need it. We’re launching SafeDash™: a new in-app toolkit powered by the security professionals at ADT, the most trusted name in security, to help Dashers feel safe and give them greater peace of mind.

DoorDash Launches SafeDash™: New technology for Dasher Safety and Peace of Mind

Flexible schedules, supplemental income, and safety are top reasons women choose DoorDash.

A Majority of Dashers Are Women. Here’s Why They Choose DoorDash.

If you didn’t have a chance to tune into our quarterly earnings call, or read to the end of our shareholder letter last week, you may have missed some exciting news: on August 3, 2021, we reached a new company milestone, fulfilling two billion orders. 

Celebrating 2 Billion DoorDash Orders, Thanks to You

To better understand our Dasher community, including what brings them to our platform, what they find valuable, and what public policy solutions would support their goals, we recently completed a survey of Dashers across the U.S. It was the most robust survey we’ve ever completed, and the results are clear: people come to DoorDash because they value the flexibility, the accessible earnings opportunity, and because other types of work simply don’t fit the needs of their lives at a particular time. 

Understanding Dashers: The results of our national Dasher survey

DoorDash is proud to have supported California’s Proposition 22 because we knew we were advocating for a policy supported by the vast majority of Dashers. When California voters across the political spectrum passed Prop 22 with nearly 59% of the vote, we heard an outpouring of support from the Dasher community. We continue to hear from Dashers everyday about how they value the ability to earn when and how they choose, with 90% of Dashers telling us flexibility is very important to them.

Dashers are Earning More Money and Working Flexibly Under California’s Prop 22

DoorDash is committed to supporting the Dasher community. From those who have powered tens of thousands of deliveries in communities across the globe, to those who are signing up today, we are so grateful for everyone who delivers through our platform.

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Announcing the next phase in the Dasher Rewards Program

Today, we are announcing a series of initiatives to help support the New York City Dasher community, focused on strengthening safety, access to restrooms, and protecting Dasher earnings. Many of these initiatives were developed in consultation with the Dasher Community Council and the Voices from Dashers of Color Council, and we’re working with City Councilmember Ydanis Rodriguez, Chair of the Transportation Committee, and Councilmember Robert Cornegy as we pursue these efforts.

Standing for New York City Dashers

New Business Prepaid Visa Card and mobile banking app offers no-fee daily direct deposits, cash-back rewards, and convenient banking functionality

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DasherDirect - A Financial Platform Designed for Dashers

2020 has been tremendously challenging for communities across America and DoorDash remains committed to helping our partners navigate these difficult times, as well as what comes next. That’s why, as part of our recently announced five-year, $200 million Main Street Strong pledge to support merchants, Dashers, and local communities, DoorDash and the National Urban League are working together on the “Dasher Empowerment Partnership.” This first-of-its-kind program is designed to help Dashers from underserved communities attain new job skills and entrepreneurial success, and build generational wealth through financial literacy training, educational funding, job programs, and more.

Establishing the Dasher Empowerment Partnership with the National Urban League

Yesterday, California voters approved Proposition 22. This victory belongs to the tens of thousands of Dashers and small businesses who advocated so forcefully for this campaign, as well as the customers and the communities we serve. Californians embraced a new, progressive approach to the future of work that provides certainty, economic security, and continuity for the millions of Californians who look to DoorDash to earn supplemental income. And just as importantly, it creates a framework that allows us to double down on our commitment to empowering local California economies. For the first time, DoorDash is able to provide historic new protections to workers in California as soon as the provisions of Prop 22 take effect.

Prop 22 Victory Is a Clear Win for Dashers, Merchants, and Customers. Here’s What Happens Next.

We are deeply disturbed by the treatment of a Caviar Courier who was arrested last night while performing essential work in New York City, and we are relieved that he was released. We are in contact with the Courier and have offered our support. The health and safety of our community is a priority and we will continue to offer legal, financial, medical, and mental health support to Dashers and Couriers if they are wrongly arrested for violating the curfew in connection with their work on our app.

Update on Dasher & Courier Safety

Today, we find ourselves in an unprecedented situation, one that requires all of us to take measures above and beyond what we previously could have imagined. What I have witnessed over the past couple of weeks has been nothing less than extraordinary. It has been humbling to watch DoorDash merchants, customers, and Dashers come together to support each other. I want to share an update with you about our continued efforts to make sure that everyone in our communities is well fed and well cared for.

Supporting Local Businesses and Communities in a Time of Need

In August, we announced that we would be implementing a new pay model to better serve Dashers and consumers alike. As part of our announcement, we pledged that on average Dashers would earn more money from DoorDash and more money overall under our new pay model – and that we would be holding ourselves accountable to that pledge. We began rolling out the new pay model to Dashers in September. As of October 1, all Dashers had been transitioned to the new pay model, so we now have a complete month of data and feedback from Dashers to help us assess what’s going well and where we can improve.

Update on New Pay Model: More Dollars to Dashers

We take the security of our community very seriously. Earlier this month, we became aware of unusual activity involving a third-party service provider...

Important security notice about your DoorDash account

From day one, our goal has been to build the best possible platform for all our users, and the only way to achieve that effectively is to continuously listen to and collect feedback from all members of our community. In March, we launched an enhanced effort to get feedback directly from Dashers on our pay model and how we can make DoorDash work better for Dashers overall. We held roundtable discussions with Dashers in Chicago, Austin, and San Francisco. We also invited Dashers to take online surveys, asking them to prioritize the improvements that they’d most like to see.

Improving the Dasher Experience

Starting today, Dashers can use Stride’s platform to research plans and sign up for health insurance.

Helping Dashers Access Affordable Health Insurance with Stride

From DoorDash’s very start, we’ve seen Dashers as one of our key customers. We aim to provide the best possible experience every day and take every aspect of the Dasher’s role seriously. Pay is obviously a big part of the Dasher equation. In this spirit, over the past few months we’ve slowly been rolling out an updated pay model for Dashers: one that is designed to make pay for every delivery more fair and more consistent, while providing more information about the delivery ahead of time. After months of testing and thanks to feedback from thousands of Dashers, the vast majority of Dashers are already on the new pay model and it will be enabled for the few remaining Dashers by the end of the month.

Bringing Fairer Dasher Pay Nationwide

Ahead of this Earth Day, we are introducing a new green partnership with GenZe – the company behind the popular zero-emission electric bikes – to offer e-bikes as an alternative mode of transportation for Dashers in Los Angeles, San Francisco, Vancouver and Washington D.C.