Política

An Update On The DoorDash Experience in NYC

Changes will allow us to better balance the impact of bad policies in NYC for everyone who uses our platform and continue providing the best possible experience.

2 minutos de lectura
4/12/2023
Phone screen displaying DoorDash logo

Como lo hemos aclarado en reiteradas oportunidades los últimos meses, el pago mínimo mal meditado para los trabajadores del servicio de entrega de comida en la ciudad de Nueva York tendrá consecuencias significativas para todas las personas que utilicen la plataforma. Desafortunadamente, estas regulaciones aumentarán en gran medida los costos que implica ofrecer el servicio de entrega en la ciudad de Nueva York y nos obligan a realizar varios cambios operativos, motivo por el cual proporcionamos una actualización sobre lo que verán los consumidores y los Dashers a partir del día de hoy.

Implementing new minimum pay requirements

Dashers who deliver in NYC will now earn at least $29.93 per hour of active time, nearly twice NYC’s $15 minimum wage for other workers. This rate excludes tips and is just a minimum, so Dashers still have the opportunity to earn more than the minimum. Dasher earnings will be reviewed weekly to see if their DoorDash pay meets the earnings minimum, and any Dashers who earn below the required minimum will receive a pay adjustment.

La posibilidad de dejar propina aparecerá después del pago a modo de preparación para el aumento de las tasas

Estas nuevas regulaciones nos obligarán a aumentar las tarifas de las órdenes en la ciudad de Nueva York. Para equilibrar mejor el impacto de estos nuevos costos, moveremos la opción de dejar propina en la aplicación de DoorDash a después del pago. Este cambio surge como recomendación del Departamento de Protección al Consumidor y al Trabajador de la ciudad de Nueva York, y se ha realizado para ayudar a garantizar que nuestra plataforma siga siendo asequible para todos los residentes de Nueva York.

However, we know tips are still an important way for consumers to show Dashers their appreciation, so consumers will still be able to tip after checkout and for up to 30 days after they order. As always, 100% of a consumer’s tip goes to the Dasher.

Pausing our Dasher Priority Access program

With the changes required by NYC and the impact it will have on our system, we are pausing our Priority Access program, which gives Dashers who have high ratings priority on higher-paying offers. Since Dashers will earn a guaranteed minimum rate, the benefits offered by this program will not apply in NYC. The Top Dasher program is still available for qualified NYC Dashers.

We know that these are significant changes for the way Dashers will use the platform, and we always seek feedback from them on important topics like app functionality, new features, and public policy. We sent early communications to some Dashers making them aware of changes that would be coming to the platform and provided an opportunity to offer feedback so that we could most effectively implement these changes.

We anticipate needing to make other operational changes in response to these new regulations that will further impact the experience of consumers, Dashers, and merchants on DoorDash in New York City. In the meantime, we will continue to engage with policymakers and focus on what matters most: continuing to serve communities across New York City.